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GENERAL GUIDELINES
Please complete all fields possible. The phone number is mandatory. Complete the phone number without spaces and without the country code. We do not deliver to P.O. Boxes. We do deliver to BFPO numbers. The rates to these addresses are the same as United Kingdom. Please select United Kingdom as the country for delivery to a BFPO. We deliver during business hours, please avoid using an address where you know the recipient will be abscent most of the day. In some countries the shipper will leave the parcel 'on the porch'
RESPONSIBILITIES THE CHOCOLATE SHOP
The Chocolate Shop accepts responsibility for the timely delivery of your order, however The Chocolate Shop is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address (2) the gift recipient is on vacation or not home on repeated (2 minimum) delivery attempts, or (3) the customer does not promptly (24 hours) provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 2 delivery attempts for any of the above reasons, the customer will be charged for the shipping and handling as well as £15 for the return and cancellation fee The Chocolate Shop will however resend your gift to a new address at the customer's request, if the customer agrees to pay the shipping and handling charge a second time.
CUSTOMS & DUTIES GUIDELINES
Recipients will never be charged duties or custom fees. The amount of your order also includes duties and taxes UNLESS it is very clearly stated in the shopping cart and the order confirmation email that you receive from us. For shipments outside the European Union it is highly unlikely, but possible that customs want to physically inspect the parcel. This usually delays the delivery by 24-72 hours. We cannot be held responsible for this unfortunate event.
We do NOT deliver to the USA because of import restrictions there.
We also reserve the right not to ship in adverse weather conditions or to a country with which we have had previous trouble over none delivery etc.
Please note that:
For Heavy Items. over 2kg in weight up to 20kg
A COURIER service will be used for shipments to the UK MAINLAND, Northern Ireland and all Channel Islands and the following post codes PH19-PH44, PH49, PH50, PA20-PA88, KA27-KA28, some AB, all HS, IV, KW & ZE See below
FOR PURCHASES OVER 2KG UK MAINLAND ONLY
| Delivery Time |
Maximum Weight |
Cost |
| 2 - 3 days |
up to 10kg |
£7.50 |
| Next Day (cut off 9am) |
up to 20kg |
£26 |
FOR PURCHASES OVER 2KG Northern Ireland,
Scotish Highlands & Islands and the following Post Codes
PH19-PH44, PH49, PH50, PA20-PA88, KA27-KA28, some AB, all HS, IV, KW & ZE
| Delivery Time |
Maximum Weight |
Cost |
| 4 - 5 days |
up to 20kg |
£20.00 |
FOR PURCHASES OVER 2KG Channel Islands
| Delivery Time |
Maximum Weight |
Cost |
| 4 - 5 days |
up to 10kg |
£33 |
| 4- 5 days |
up to 20kg |
£40 |
You must also be there to 'sign for' your package or it may well be left with a neighbour.
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